Payments & Returns
Services may be cancelled by the customer at any time, however, we will not provide refunds for the remainder of the billing cycle.
A chargeback or dispute of any payment will result in immediate termination of all services you own.
Downtimes caused by maintenance, natural disasters, DDoS attacks, or issues uncontrollable by FuzeNode are not valid for a refund.
Our return policy lasts 12 hours. If 12 hours have gone by since your purchase, unfortunately, we cannot offer you a refund. A full refund can be requested if your server(s) have downtime of more than 48 hours and the issue is with our systems. Returns are not permitted on dedicated servers.
You are responsible for the security of your account and that you will keep your passwords confidential.
We may not be able to recover your account if insufficient proof is provided.
We reserve all rights to suspend services that are found to be abusing or effecting other customers. This may include but not limited to the following:
I) High CPU usage
II) High Disk usage
IV) Discussion of illegal activities
V) Distributed denial of service attacks
We reserve all rights to terminate your service upon any violation of the terms of services, or any other basis if deemed needed.
We are not responsible for any emails going into your junk folder sent by us. We recommend you check emails sent by us which could contain vital information.
We try to provide instant deployment of all our Web Hosting & Game server services, however, if we fail to do so after 24 hours a full refund can be requested.
We do not guarantee 100% uptime on any of our servers. We do however try to get as close to it as possible. We are also not be held responsible if your server is down due to user-generated mistakes.
Data loss and Protection
We are not to be held responsible for any data losses. We recommend users to make regular backups of their servers in case of faulty machines, bad modifications, etc.
We are not responsible for any downtime caused by a DDoS(Distributed Denial of Service) or DoS(Denial of Service) attacks. If a DDoS or DoS attack is targeted at a specific client service, this may result in the targeted service being suspended until further notice.
When you order a server you automatically accept the licenses and agreements of the software we use to provide your services. These licenses and agreements include Minecraft, CounterStrike, Garry's Mod, Team Fortress 2, Terraria, Valve, TCAdmin and WHMCS.
Web Hosting Specific Terms
(Above terms still, apply)
You agree any material submitted for publication on our web hosting does not violate or infringe any copyright, trademark, patent, statutory, common law or proprietary rights of others, or contain anything obscene or libellous.
You may not host any hardcore adult content or porn websites on our shared hosting servers.
IRC and associated programs including IRC "bots", etc., are not allowed.
You may not use more than 50% or more of the system resources for more than 30 seconds.
Emails are limited to 150 per hour. This limit may be raised if you contact support, justification is required.
Web hosting plans cannot be used for strictly file hosting (Such as download proxies, download.com, etc). Please contact us if you require this.
We reserve the right to change our policies at any time without notifying the clients. We, however, will send you an email if there are any changes in our policy.